Privacy Policy

When you visit or use our Site, create an account, place an order, make a payment, contact us, or interact with our marketing communications, we may collect certain information about you.

For the purposes of this Privacy Policy, “Personal Information” means information that identifies you or can reasonably be associated with you.

Device and Website Usage Information

Examples of information collected

Depending on how you use the Site, we may collect:

• IP address
• Browser type and version
• Operating system
• Device type and identifiers
• Approximate location derived from technical information
• Date and time of access
• Pages visited and products viewed
• Search terms
• Referring website or webpage
• Links clicked
• Information about interactions with our website and advertisements
• Cookies and similar technologies

Purpose of collection

We use this information to:

• Operate and secure our Site
• Ensure that the Site functions correctly
• Understand how visitors use our Site
• Improve website performance and user experience
• Analyze website traffic and customer behavior
• Detect and prevent fraudulent or unauthorized activity
• Measure the effectiveness of advertising campaigns
• Provide relevant marketing and remarketing, where permitted
• Maintain website security

Source of collection

This information may be collected automatically when you access or use the Site through cookies, server logs, pixels, tags, analytics tools, and similar technologies.

Third-party services

We may use Google Analytics and Meta technologies, including Meta Pixel or similar advertising technologies, to understand website usage and measure or improve our advertising activities, subject to applicable law and your consent choices where required.

You may create a customer account on the Site.

Examples of information collected

When you create or maintain an account, we may collect:

• Name
• Email address
• Mobile number, where provided
• Login credentials
• Billing information
• Shipping addresses
• Order history
• Account preferences
• Communication preferences

Purpose of collection

We use account information to:

• Create and manage your customer account
• Provide access to your account
• Maintain your order history
• Process and manage purchases
• Provide customer support
• Communicate with you regarding your account
• Help protect your account from unauthorized activity
• Provide relevant information about your orders and services

You are responsible for keeping your account credentials confidential.

When you purchase products from NOXA Beauty, we collect information necessary to process and fulfill your order.

Examples of information collected

This may include:

• Full name
• Billing address
• Shipping address
• Email address
• Mobile number
• Products purchased
• Order number and order value
• Payment status
• Delivery information
• Refund or cancellation information
• Customer communications relating to the order

Purpose of collection

We use this information to:

• Process and fulfill your order
• Confirm your purchase
• Arrange delivery
• Provide invoices and order confirmations
• Provide order tracking information
• Process cancellations, returns, refunds, or exchanges
• Communicate with you regarding your order
• Detect and prevent fraud or misuse
• Maintain appropriate business and transaction records
• Comply with applicable legal and regulatory obligations

Source of collection

This information is collected directly from you when you create an account, place an order, communicate with us, or otherwise provide information to us.

NOXA Beauty uses third-party payment services, including Razorpay, to process online payments.

Depending on the payment method selected and its availability, customers may be able to pay using:

Payment information may be processed directly by the applicable payment service provider.

NOXA Beauty does not intentionally store complete credit card or debit card details, banking credentials, UPI PINs, or other sensitive payment authentication information on its own website servers.

Razorpay or another applicable payment provider may collect and process transaction and payment-related information in accordance with its own privacy policy and applicable laws for payment processing, fraud prevention, security, and regulatory requirements.

You should review the privacy information provided by the relevant payment provider before using its services.

We use Delhivery and/or its applicable delivery services to fulfill and deliver customer orders.

To arrange delivery, we may provide the delivery service provider with information necessary to complete the shipment, including:

• Customer name
• Shipping address
• Mobile number
• Order number
• Shipment details
• Delivery-related information

This information is used to:

• Ship your order
• Provide delivery updates
• Contact you regarding delivery
• Track shipments
• Complete delivery
• Resolve delivery-related issues

Shipping providers may process Personal Information in accordance with their own privacy policies and applicable laws.

When you contact NOXA Beauty for customer support, we may collect information you provide to us.

Examples of information collected

This may include:

• Name
• Email address
• Mobile number
• Order number
• Shipping details
• Purchase information
• Product information
• Messages and communications
• Information provided in connection with a complaint, return, refund, or other request
• Photographs or other information voluntarily provided by you

Purpose of collection

We use this information to:

• Respond to your questions
• Provide customer support
• Resolve complaints
• Process returns, refunds, cancellations, or exchanges
• Investigate order or delivery issues
• Improve our products and services
• Maintain customer service records

Where permitted by applicable law, and with your consent where required, we may use your Personal Information to provide information about:

• New NOXA Beauty products
• Product launches
• Discounts and promotions
• Offers and campaigns
• Skincare-related content
• Other products or services offered by NOXA Beauty

We may communicate with you through:

You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the relevant communication or by contacting us at support@noxabeauty.com.

Even if you opt out of promotional communications, we may continue to send essential transactional communications, such as order confirmations, payment notifications, shipping updates, account-related messages, or important service communications.

NOXA Beauty may use online advertising and remarketing technologies to promote our products.

We may use Meta advertising technologies, including Meta Pixel or similar technologies, to:

• Measure advertising performance
• Understand how visitors interact with our Site
• Create or measure advertising audiences
• Show relevant NOXA Beauty advertisements
• Conduct remarketing campaigns
• Understand conversions from advertisements
• Improve our advertising campaigns

Advertising technologies may use cookies, pixels, tags, or similar technologies.

The availability and functionality of these technologies may depend on your browser, device, location, consent choices, and applicable law.

Where consent is required, non-essential advertising technologies should not be activated before the required consent is obtained.

We may use Google Analytics to understand how visitors use our Site.

Google Analytics may collect information such as:

• Website interactions
• Pages viewed
• Approximate geographic information
• Device information
• Browser information
• Traffic source
• Usage patterns
• Technical information

We use this information primarily for website analytics, performance improvement, customer experience improvement, and understanding marketing effectiveness.

Google may process information in accordance with its own privacy policies and terms.

Where required, analytics technologies will be used according to your consent choices.

We may share Personal Information with third parties where necessary to operate our business, provide services to you, process transactions, fulfill orders, provide customer support, conduct analytics, advertise our products, prevent fraud, or comply with applicable law.

Depending on the circumstances, these third parties may include:

Technology and service providers

Third-party service providers that assist us with:

• Website hosting
• Website security
• Website maintenance
• Database services
• Email delivery
• Customer support
• Fraud prevention
• Technical operations
• Data backup
• Business administration

These service providers may process Personal Information to the extent reasonably necessary to provide their services, subject to applicable contractual and legal requirements.

We may disclose Personal Information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful government requests
• Respond to legal processes
• Protect our rights and property
• Protect the safety of customers, employees, or others
• Detect, investigate, or prevent fraud
• Detect or prevent security incidents
• Enforce our Terms and Conditions
• Protect against illegal or unauthorized activities

We may also disclose information in connection with a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, subject to applicable law.

We may use Personal Information for the following purposes:

• Providing and selling NOXA Beauty products
• Processing orders and payments
• Delivering products
• Managing customer accounts
• Providing customer support
• Processing returns, refunds, cancellations, and exchanges
• Communicating with customers
• Sending transactional communications
• Sending marketing communications where permitted
• Measuring advertising effectiveness
• Conducting analytics
• Improving our website
• Improving products and customer experience
• Detecting and preventing fraud
• Maintaining website and account security
• Complying with legal obligations
• Maintaining business and transaction records
• Protecting our legal rights

We aim to collect and process only information reasonably necessary for the relevant purposes and in accordance with applicable law.

NOXA Beauty operates in India and processes Personal Information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, to the extent their relevant provisions apply to the processing activity.

Where consent is required, we will seek consent through appropriate means and provide information about the purposes for which Personal Information is processed.

Where applicable, you may withdraw consent by contacting us at support@noxabeauty.com or through the relevant consent controls made available on our Site.

Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal. Withdrawal may also affect our ability to provide certain services where the relevant information is necessary for those services.

We will handle consent requests and applicable data protection rights in accordance with the legal requirements in force at the relevant time.

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Maintaining customer accounts
• Providing customer support
• Resolving disputes
• Processing refunds or returns
• Maintaining business and transaction records
• Complying with legal, tax, accounting, and regulatory obligations
• Preventing fraud and misuse
• Establishing, exercising, or defending legal claims

When Personal Information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

We take reasonable technical and organizational measures designed to protect Personal Information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Depending on the circumstances, these measures may include:

• Access controls
• Authentication controls
• Website security measures
• Server and database security
• Encryption or secure transmission technologies where appropriate
• Monitoring and security controls
• Backup procedures
• Administrative safeguards

However, no method of transmission or electronic storage is completely secure. While we take reasonable steps to protect Personal Information, we cannot guarantee absolute security.

If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials.

You should:

• Use a strong password
• Avoid sharing your password with others
• Log out of your account when using a shared device
• Notify us if you believe your account has been accessed without authorization

If we reasonably believe that an account has been compromised, we may take steps to protect the account and associated Personal Information.

A cookie is a small file or piece of information stored on your device when you visit a website.

NOXA Beauty may use cookies and similar technologies to operate the website, maintain essential functionality, understand website usage, remember preferences, measure advertising performance, and support advertising and remarketing activities.

We may use cookies and similar technologies for:

• Essential website functionality
• Customer account functionality
• Shopping cart functionality
• Security
• Website analytics
• Advertising
• Remarketing
• Measuring advertising performance
• Remembering preferences
• Improving user experience

Types of cookies we may use

The exact cookies used on the Site may change as we add, remove, or update website functionality.

You can control cookies through your browser settings.

Most browsers allow you to:

• View stored cookies
• Delete cookies
• Block cookies
• Allow cookies only from certain websites
• Block third-party cookies
• Receive notifications before cookies are stored

Disabling certain cookies may affect the functionality of our Site, including account functionality, shopping cart functionality, checkout, or other features.

Where required by applicable law, we will provide appropriate cookie consent mechanisms or additional controls.

Where consent is required, non-essential analytics and advertising cookies or similar tracking technologies should remain disabled until the necessary consent is obtained.

You should be able to review or change your cookie preferences through the controls made available on our Site.

The Site is intended for individuals who are 18 years of age or older.

NOXA Beauty does not knowingly intend to collect Personal Information from individuals under the age of 18.

If you are a parent or legal guardian and believe that an individual under 18 has provided Personal Information to us, please contact us at support@noxabeauty.com.

We will take reasonable steps to review the request and, where appropriate and legally permissible, delete or otherwise handle the information in accordance with applicable law.

Subject to applicable law, you may have rights regarding your Personal Information, including rights to:

• Request information about Personal Information processed by us
• Request correction of inaccurate or incomplete Personal Information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Request information regarding the purposes for which Personal Information is processed
• Raise a grievance regarding the processing of your Personal Information
• Exercise other rights available under applicable Indian data protection law

To exercise applicable rights or submit a privacy-related request, contact us by email at support@noxabeauty.com.

We may need to verify your identity before completing certain requests in order to protect your Personal Information and prevent unauthorized requests.

We will process requests in accordance with applicable law.

You can opt out of promotional communications at any time.

For email marketing, you can use the unsubscribe link included in the relevant email.

You may also contact us at support@noxabeauty.com.

Opting out of marketing communications does not necessarily stop transactional or service-related communications.

For example, if you have placed an order, we may still send:

• Order confirmation
• Payment confirmation
• Shipping confirmation
• Delivery updates
• Cancellation confirmation
• Refund information
• Important account notifications

Our Site may contain links to third-party websites, services, social media platforms, payment services, or other external websites.

Examples may include:

NOXA Beauty is not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing Personal Information to that service.

NOXA Beauty may maintain social media accounts and may use social media technologies, including Meta services, for marketing, advertising, customer engagement, and analytics.

When you interact with NOXA Beauty through social media platforms, the applicable social media platform may collect and process information according to its own privacy policy.

NOXA Beauty does not control how third-party social media platforms collect or process information outside our own services.

NOXA Beauty primarily operates in India and intends to sell and deliver products within India.

However, some third-party service providers used by our website, analytics, advertising, payment, hosting, security, or technology infrastructure may process or store information in locations outside India.

Where such processing occurs, we will take steps required by applicable law and relevant contractual arrangements to protect Personal Information.

Some web browsers may provide a “Do Not Track” signal.

Because there is no universally consistent technical standard governing how websites must respond to these signals, our Site may not respond to all Do Not Track signals.

Where applicable law requires a specific response to such signals, we will comply with the applicable requirements.

NOXA Beauty does not sell your Personal Information for money.

We may, however, use or share certain information with service providers and advertising partners for purposes such as analytics, advertising measurement, audience creation, remarketing, fraud prevention, and website improvement, subject to applicable law and your choices.

We do not intend to sell customer databases or Personal Information to third parties as a commercial product.

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website
• New products or services
• Changes in technology
• Changes to third-party service providers
• Changes in data processing practices
• Changes in applicable laws or regulations
• Regulatory guidance

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and protect Personal Information.

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, want to withdraw consent, or have a privacy-related complaint, please contact us.

This Privacy Policy is intended to explain NOXA Beauty’s data collection and privacy practices in a clear and transparent manner.

This Privacy Policy should be read together with NOXA Beauty’s other applicable website policies, including:

Cookie Policy, if separately provided.

As NOXA Beauty’s website, services, technology providers, and legal requirements may change, this Privacy Policy may also be updated from time to time.